Shaping a Participatory Communication Pedagogy with UX and Patient-Agency

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Lori Beth De Hertogh
Danielle DeVasto


A primary goal of health and medicine is enacting patient-centered care, or the practice of making patient needs and desires the “centerpiece” of medical care (Berry et al., 2014). We see patient-centered care happening all around us—a nurse who takes extra time to listen to a patient with diabetes; a provider who offers an elderly cancer patient not just one treatment option, but several; a physician who works across areas of specialty to understand a patient as a “whole person.” In essence, patient-centered care is just what it sounds like—it’s about seeing patients as people and not just as bodies that need repair.

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